1. All products purchased from Stareme.co.in, are applicable for return. Customers can return their order within 15 days of the order delivery.
2. All returns must be in unused condition with all original tags and packaging intact.
3. The product amount will be credited back to his/her Stareme.co.in wallet, once we have received the products and quality check is done.
4. Refund of shipping and COD charges is not applicable .
5. Customer should have to pay for the reverse shipments.
6. If customer have given free shipping then additional Rs 50 will be charged for the reverse shipment.
7. To schedule a return, please fill in the Return Form which is available in the "My Orders" section of your StareMe Account. The Reverse Pick up facility is available on limited pincodes.
8. If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.
What are the terms and conditions for refund?
1. You can ask for a refund against any of your order within 15 days of its date of delivery.
2. All refunds will be credited in your StareMe Wallet as store credits which you can use to shop on Stareme.co.in
3. If you are a guest user you will need to register with the email address which you had used to place your order to access wallet
4. For any other requests or queries regarding this, kindly write to us at firstname.lastname@example.org
How long the refund procedure takes?
1. The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your StareMe E-wallet as store credits.
Where should I return my product?
You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will be credited 100 cashback. If courier costs more than 100, please retain your invoice and we will reimburse you accordingly)
MANDOT Brands Pvt Ltd
604, GOLD PETAL 16/2 SOUTH TUKOGANJ, NEAR SAHAJ HOSPITAL, INDORE-452001 (M.P.)
I haven't received my refund yet. What should I do?
1. We update our customers through emails once we initiate the refund procedure.
2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
3. For queries you can write to us at email@example.com